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Professional Diploma in Training & Development with Specialisation in Business Communication



Module 1: Introduction to Business Communication

Module 2: 7C's of Business Communication

Module 3: Role of Business Communication in success of the Business

Module 4: Structuring Business Communication

Module 5: Types of Communication

Module 6: Barriers to Communication

Module 7: Effective Business Writing

Module 8: Types of Writing

Module 9: Oral Communication

Module 10: Non - Verbal Communication

Module 11 : Effective Email Communication

Module 12: Telephone Etiquette

Module 13: Cross Cultural Communication

Module 14: Conflict Management and Decision making

Module 15: Developing Effective Presentation Skills

Professional Diploma in Training & Development with Specialisation in Sales



Module 1 : Sales Trainer, Duties, Sales Management

Module 2 : Key Success Skills for Sales Trainer

Module 3 : Art Of Creative Selling

Module 4 : Experiential Learning Method

Module 5 : Developing a Winning Sales Attitude

Module 6 : Sales Process

Module 7 : Sales Ethics

Module 8 : Sales Forecasting

Module 9 : Making Professional Presentations

Module 10 : Selling and Communication Skills, Communication Styles

Module 11 : Buyer Behaviour, Negotiation, Problem Solving Methodology ,Time Management

Module 12: Customer Management, Building Deeper Customer Relationship

Module 13: Cross Selling

Module 14 : Segment Positioning

Module 15 : Sales and Distribution

Professional Diploma in Training & Development with Specialisation in Business Etiquette



Module 1 - Introduction to Business Etiquette

  • Definition of Etiquette
  • Where is Etiquette required
  • Factors influencing Etiquette
  • Kinds of Etiquette

Module 2 - Introduction and Greetings

  • How to Introduce yourself
  • Introduction Scenarios
  • What does Greeting Mean?
  • Importance of Greeting

Module 3 - Business Ethics

  • What is Business Ethics
  • 3D of Ethics
  • Theories of Business Ethics
  • Ethics in Business

Module 4 - Dining Etiquette

  • Table Etiquette
  • Eating Etiquette
  • Sitting Etiquette
  • Table Setting

Module 5 - Telephone Etiquette

  • Telephone and YOU
  • Do's & Don't's on Telephone
  • Mental P.I.C.T.U.R.E
  • Good Listening
  • Putting the caller on HOLD
  • Transferring a Call
  • Taking a message
  • Leaving a Voice Message

Module 6 - Email Etiquette

  • Why Is Email Etiquette Important
  • Elements of Email Etiquette
  • Flaming in Emails
  • Tips on Electronic Mailing

Module 7 - Grooming and Business Attire

  • Personal Hygiene
  • Grooming and its Benefits
  • Business Attire
  • Standing and Sitting manners
  • Gestures

Module 8 - Office Etiquette

  • Office Protocol
  • Apologize
  • Compliment
  • Welcoming New Employees
  • Appointments

Module 9 - Disability Etiquette

  • The Basics
  • People Using Wheel Chairs
  • People who are Blind/ Deaf / with speech Disabilities
  • People who look different
  • Hidden Disabilities
  • Psychiatric/ Cognitive Disabilities

Module 10 - Cross Cultural Etiquette

  • Communication
  • Gestures
  • How to Overcome the differences
  • Body Language
  • Handshakes across different cultures