MASTER TRAINER CERTIFICATION

Intensive Master Trainer Program - Business Communication

Module 1: Introduction to Business Communication

Module 2: 7C's Of Business Communication

Module 3: Role of Business Communication in success of the Business

Module 4: Structuring Business Communication

Module 5: Types of Communication

Module 6: Barriers to Communication

Module 7: Effective Business Writing

Module 8: Types of Writing

Module 9: Oral Communication

Module 10: Non - Verbal Communication

Module 11 : Effective Email Communication

Module 12: Telephone Etiquette

Module 13: Cross Cultural Communication

Module 14: Conflict Management and Decision making

Module 15: Developing Effective Presentation Skills

Intensive Master Trainer Program - Sales

Module 1 : Sales Trainer, Duties, Sales Management

Module 2 : Key Success Skills for Sales Trainer

Module 3 : Art Of Creative Selling

Module 4 : Experiential Learning Method

Module 5 : Developing a Winning Sales Attitude

Module 6 : Sales Process

Module 7 : Sales Ethics

Module 8 : Sales Forecasting

Module 9 : Making Professional Presentations

Module 10 : Selling and Communication Skills, Communication Styles

Module 11 : Buyer Behaviour, Negotiation, Problem Solving Methodology ,Time Management

Module 12: Customer Management, Building Deeper Customer Relationship

Module 13: Cross Selling

Module 14 : Segment Positioning

Module 15 : Sales and Distribution

Intensive Master Trainer Program - Business Etiquette

Module 1 - Introduction to Business Etiquette

• Definition of Etiquette
• Where is Etiquette required
• Factors influencing Etiquette
• Kinds of Etiquette

Module 2 - Introduction and Greetings

• How to Introduce yourself
• Introduction Scenarios
• What does Greeting Mean?
• Importance of Greeting

Module 3 - Business Ethics

• What is Business Ethics
• 3D of Ethics
• Theories of Business Ethics
• Ethics in Business

Module 4 - Dining Etiquette

• Table Etiquette
• Eating Etiquette
• Sitting Etiquette
• Table Setting

Module 5 - Telephone Etiquette

• Telephone and YOU
• Do's & Don't's on Telephone
• Mental P.I.C.T.U.R.E
• Good Listening
• Putting the caller on HOLD
• Transferring a Call
• Taking a message
• Leaving a Voice Message

Module 6 - Email Etiquette

• Why Is Email Etiquette Important
• Elements of Email Etiquette
• Flaming in Emails
• Tips on Electronic Mailing

Module 7 - Grooming and Business Attire

• Personal Hygiene
• Grooming and its Benefits
• Business Attire
• Standing and Sitting manners
• Gestures

Module 8 - Office Etiquette

• Office Protocol
• Apologize
• Compliment
• Welcoming New Employees
• Appointments

Module 9 - Disability Etiquette

• The Basics
• People Using Wheel Chairs
• People who are Blind/ Deaf / with speech Disabilities
• People who look different
• Hidden Disabilities
• Psychiatric/ Cognitive Disabilities

Module 10 - Cross Cultural Etiquette

• Communication
• Gestures
• How to Overcome the differences
• Body Language
• Handshakes across different cultures